Refund policy

We want your team to be happy with every order. If something is not right, here is how returns work:

Return Window

Returns are accepted within 30 days of receiving your order. Items must be unworn, unwashed, and in original condition, with original packaging and all accessories included.

Non-Returnable Items

Customized, tailored, engraved, or personalized items — including badges, patches, nameplates, and embroidered or printed garments — are non-returnable and non-exchangeable once you approve the design. Items that have been worn, washed, or damaged after delivery cannot be returned.

How to Start a Return

Email sfuniforms@gmail.com or call 609-475-5503 with your order number to receive return authorization and instructions. Unauthorized returns may be refused at our facility. Authorized returns should be sent to:

Stars Uniform — Returns
2400 Whitehorse Mercerville Road, Suite B
Trenton, NJ 08619

Refunds

Once your return is received and inspected, refunds are issued to the original payment method within 7–10 business days. Banks may take up to 7 additional business days to post the credit. Shipping and handling charges are non-refundable, and customers are responsible for return shipping unless we confirm an error on our side. Orders over $250 may be subject to a 25% restocking fee.

Exchanges

Exchanges follow the same 30-day window and authorization process — contact us with your order number and we will set it up.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us right away — we will cover the correction.